Lately we have been asked a lot about the cancellation policy, and it seems that many people don't really think about it unless it happens to them. By that time, they have forgotten what was covered during orientation! I plan to tackle one issue a month in an e-mail. Please let me know if you have a topic you would like for me to address.
It is our goal for you to have a positive experience on every temp job you go on, so we want to offer you all the tools we can to make this happen.
THE AWKWARD SITUATION:
A client calls you directly to cancel a job (usually the day of the job) which you have already accepted. You want to get paid for the cancellation!
HERE'S WHAT YOU SHOULD SAY...
Oh, it's too bad you won't be able to go to the baseball game/birthday party/fundraiser/regatta gala. Are you aware of TLC's cancellation policy?
IF NO: If you cancel with less than 24 hours' notice, I am entitled to the 4-hour minimum, or $40. Would you like my address so that you can mail me a check?
It might be tough to work up the nerve, but just do it. They may not remember the policy at that moment, but they agreed to it when they signed up with TLC. If they have any questions, they are welcome to call TLC and discuss it with the office staff.
THEN, NO MATTER WHAT THE PARENT HAS TOLD YOU, call TLC immediately to let us know. We might be able to find you another job, and we also need to make note of the cancellation so that we can follow up with the client if necessary.
Has this happened to you? Do you have any advice to share?
