1) Keep your availability up-to-date.
We need for it to be up-to-date and accurate in order to offer you jobs that fit your schedule. It is very helpful to us if you change your availability if your plans change. I know this isn't always easy, but it really helps us out.
Also, try to make your availability as broad as possibly for any given day. If you say you can work "3 to midnight", that's going to open you up to many more jobs than "4 to 10".
Lastly, we encourage you to submit your availability weekly, but you can post it as far into the future as you like. We often get jobs as far as 2 months in the future, and not many people have theirs posted that far out, but the ones who do will get the jobs. This is especially helpful going into the holidays, when many of you will have days or weeks at a stretch when you can work. This will also be our busiest time.
2) Be flexible.
We don't want anyone to drive an hour for a 4-hour jobs. That doesn't make any sense. Some of you are willing to do it though, especially for regular clients or when they probably won't get another job that day. Let us know if you are willing to drive in order to get a job. ALSO-- consider that an hour drive might make a lot more sense for an 8 or 10 hour day. Just think, would you rather have $80-$100 or nothing?
Another opportunity that many caregivers miss out on is last-minute, same-day jobs. If you sleep through the phone ringing, or have the ringer turned off, you will miss out on a lot of jobs. Please remember that this is a huge part of our business and we always call the people who were know will answer their phones first.
3) Be a good communicator.
It's pretty simple: Answer your phone if you can. (Keeping the ringer on is important here).
Return calls promptly.
Check e-mail frequently.
Check your text messages and reply to them.
I e-mailed or texted 7 people about jobs tomorrow, 2 1/2 hours ago. One of them responded. I don't know if the others are no longer available or what, but now all of the jobs are gone.
Jessica worked on Saturday morning and had to call at least 15 people to staff just 2 Saturday night jobs. I know calling TLC might not be a priority if you have made other plans, but believe me, Jessica will remember who helped her out on Saturday-- and who never called her back-- when she works this Saturday.
If you are not currently receiving text messages from me but would like to, please reply to this e-mail with your cell phone number and the provider (AT&T, Verizon, etc.) You do NOT need to reply if you are already receiving texts from me.
3) Be a good communicator.
It's pretty simple: Answer your phone if you can. (Keeping the ringer on is important here).
Return calls promptly.
Check e-mail frequently.
Check your text messages and reply to them.
I e-mailed or texted 7 people about jobs tomorrow, 2 1/2 hours ago. One of them responded. I don't know if the others are no longer available or what, but now all of the jobs are gone.
Jessica worked on Saturday morning and had to call at least 15 people to staff just 2 Saturday night jobs. I know calling TLC might not be a priority if you have made other plans, but believe me, Jessica will remember who helped her out on Saturday-- and who never called her back-- when she works this Saturday.
If you are not currently receiving text messages from me but would like to, please reply to this e-mail with your cell phone number and the provider (AT&T, Verizon, etc.) You do NOT need to reply if you are already receiving texts from me.
Follow our blog and our TLC Caregivers page on Facebook. You will get lots of good tips and information, and network with other nannies.
Blog: http://kimberlytlcforkids.blogspot.com Facebook fan page: http://www.facebook.com/pages/University-City-MO/TLC-for-Kids-Inc/101596193212888?ref=ts
3) Let us know when you love a client-- and let them know too!
Please send me a note when you really click with a family. I will pass it along to them and this may mean more jobs for you! Also please leave your TLC business card and a What We Did While You Were Gone sheet. If you do not have your own personalized cards yet, we will order them for you as soon as you have completed 10 jobs and your file is complete! Please e-mail kimberly@tlcforkids.com if you are ready for her to order yours!
4) Keep your file up to date!
We need everyone to turn in time sheets monthly and keep your CPR up to date so that you can stay actively working!
5) Refer people to us!
If you have a friend or family who has awesome child care experience and is a go-getter, please refer them to us! This can earn you $30-$50 in referral bonus, per person. No so-so people, please! Let people know about TLC when you are out and about. If you are at the mall or the grocery store, wear your TLC t-shirt and carry business cards! We have learned that most TLC nannies who refer new clients then get requested specifically by those clients. More $$$ for you!
6) Walk the walk and talk the talk of a TLC Nanny!
Families love nannies who are upbeat on the phone and in person. They expect you to show up in your TLC shirt with a TLC goodie bag, ready to engage their kids! They do NOT love nannies who sound very tired or distracted when they call, and who seem not interested in the kids. Other big no-no's include not cleaning up after meals and activities and using the TV as a babysitter.
Thanks everyone! We want to have a mutually beneficial relationship with you-- meaning we find you great jobs and you provide great care. We welcome your feedback! We may post your comments and question on our blog!
3) Let us know when you love a client-- and let them know too!
Please send me a note when you really click with a family. I will pass it along to them and this may mean more jobs for you! Also please leave your TLC business card and a What We Did While You Were Gone sheet. If you do not have your own personalized cards yet, we will order them for you as soon as you have completed 10 jobs and your file is complete! Please e-mail kimberly@tlcforkids.com if you are ready for her to order yours!
4) Keep your file up to date!
We need everyone to turn in time sheets monthly and keep your CPR up to date so that you can stay actively working!
5) Refer people to us!
If you have a friend or family who has awesome child care experience and is a go-getter, please refer them to us! This can earn you $30-$50 in referral bonus, per person. No so-so people, please! Let people know about TLC when you are out and about. If you are at the mall or the grocery store, wear your TLC t-shirt and carry business cards! We have learned that most TLC nannies who refer new clients then get requested specifically by those clients. More $$$ for you!
6) Walk the walk and talk the talk of a TLC Nanny!
Families love nannies who are upbeat on the phone and in person. They expect you to show up in your TLC shirt with a TLC goodie bag, ready to engage their kids! They do NOT love nannies who sound very tired or distracted when they call, and who seem not interested in the kids. Other big no-no's include not cleaning up after meals and activities and using the TV as a babysitter.
Go the extra mile! A client called the other day and requested a sitter back because she actually emptied the dishwasher and she was thrilled! They thought she was a great sitter but the dishwasher made her Supernanny to them!
You can't predict who will tip you but happy parents are definitely more likely to tip, and to request you back!
Thanks everyone! We want to have a mutually beneficial relationship with you-- meaning we find you great jobs and you provide great care. We welcome your feedback! We may post your comments and question on our blog!
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